Different types of Payment plans for Trucks/container /Transport vehicles are listed on our website.

We accept advance booking only if the booking amount is paid in advance through any mode of payment given on website.

Our fares or rates do not include any of the following expenses : pocket expenses labor charges,RTO charges parking charges, night surcharge, RTO challans, RTO taxes, waiting time charges, any type of levy and other similar charges shall not be our liability and therefore it shall be paid by you directly to the appropriate parties.

User authorizes and allows us to retain your consignments in case of any type of non-payment from your side. We may return your consignments only after due payment is received in our account.

Additional Charges Policy:

You agree and acknowledge that you shall pay extra fare charges for industrial goods if applicable , which require a lot of time . Further, you agree and acknowledge that you shall pay additional fare charges in case of availability crunch of the transport vehicle.

Also, you clearly understand and agree that additional drop points or pick up points shall be considered additionally in fare charges.

Refund & Cancellation Policy:

You agree and acknowledge that you believe in our system and take our services with confidence and shall agree all our cancellation policy.You agree and acknowledge before selecting services and making payment, you have evaluated our services completely as per your requirements and needs.Also, you agree and acknowledge that there is a lot of work involved to achieve every milestone while offering services to you and therefore it shall be very difficult for us to provide any refund.

Further, you agree and acknowledge to notify us immediately for cancellation of a booking request. You shall provide us complete details of booking through our customer care interface and you shall cancel in our website.In case your cancellation request is accepted then there shall not be any cancellation fee and we may refund you received amount within 1 weeks’ time from the date of cancellation request accepted.However, if a truck or any other transport vehicle is engaged to carry out transportation of the materials has already been dispatched then your booking request shall not be canceled and there shall not be any refund from our side. If the truck has reached client location and there is delay in loading per day waiting charges range from 1200 to 6000 depending on vehicle type, if the vehicle is not loaded and returned empty customer had to pay driver fuel charges or RS 400-3000 depend on vehicle type or vendor.For any queries related to refund the amount of canceled booking, please contact us on +91 7778869437 / +91 7778869427 or  email us at support@trazona.in 0r website www.trazona.in .

Further, considering the same reasons, you agree and acknowledge that you shall not raise any dispute with payment repository/payment service providers for refunding the payment. In case if you raise any such disputes then you agree, acknowledge and allow us to instruct payment repository/payment service providers to credit payment in our account as per this clause.